Cancellation Policy

Thank you for your interest in the Decorated Apparel Expo. If you have pre-registered to attend the free trade floor and find yourself unable to attend, you need not contact us. We do not employ any attendance tracking methods or penalize people for their inability to attend. We encourage people who believe that they may be able to attend to pre-register at our web site before the cut off date so they can avoid waiting in line and avoid the at-the-door admission charge for people who did not pre-register. We would much rather go to the expense of mailing your credentials when you discover you cannot attend than have you wait in a registration line and pay an admission charge.

Seminar Refunds
When you reserve a seminar, available seating is deducted from our inventory and cannot be sold to another person. Some seminars that include meals require us to supply a meal count to the catering manager well in advance. For these reasons our cancellation policy on seminar sales is as follows:

More than 21 Days prior to the first day of seminars at a show:
This deadline occurs 21 days prior to the first day that the first seminar is offered at a show. Traditionally this occurs on a Thursday. This is the deadline for all seminars at any show, regardless of which day the seminar in question may be offered. At this point seminars may be cancelled upon written notice. A service charge of 20% or $10 (whichever is greater) will be assessed against your refund. Refunds will be made based upon the method you used to pay for the seminars. Credit card sales will be credited back to the card upon which the seminar was originally purchased, please allow 10 days for refunds to be posted to your account. If you paid by check, we will issue a refund by check within 10 business days of your cancellation request or within 10 business days of the date your original check has cleared, whichever is later.

21 Days prior to the first day of seminars at a show or less:
This deadline occurs 21 days prior to the first day that the first seminar is offered at a show. Traditionally this occurs on a Thursday. This is the deadline for all seminars at any show, regardless of which day the seminar in question may be offered. At this point, we can no longer accept cancellations.